Shipping & returns



Online orders will be processed and shipped within 1-2 business days from date of purchase. Orders placed Saturday and Sunday will be fulfilled or shipped on Monday. Shipped orders will be sent via USPS with a tracking number (US only). We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout and if a package is returned due to an incorrect address, we are happy to resend it to you but may charge
an additional shipping fee. Once packages have been shipped and picked up by USPS, they are out of our hands.

If you choose to use our in-store pick-up option, we ask for you to please pick up your item(s) within 7 days of purchase. Orders purchased online for in-store pick-up before 4pm will be ready for pick-up by the end of the same business day. Pick-up orders that are purchased after 4pm, after normal business hours, or on non-business days will be available for pick-up by end of day on the next business day.

We are a small business and some of our items are in limited quantities, so we may occasionally sell out of an item. If this happens, we will notify you via email. Please also be aware that your order may be shipped in more than one package. If this happens, you will receive multiple tracking numbers in your email.


We want you to be happy with all you receive from us, but we understand not everything works out!

Online orders only are subject to an exchange policy. Purchases will have 14 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Tootsies Children's Shoes will gladly accept any merchandise in its original condition with tags attached in its original box. Acceptable returns will receive a full return if within 14 days. If received 15 days or later from the delivery date or in store pick up date a credit that is stored in our computer system and is good for 1 year at both locations. Please contact [email protected] to initiate a return or exchange.

All sale or discounted merchandise, accessories, and sale items are FINAL SALE. We thoroughly inspect all items before we ship them, but if you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email [email protected] so we can take care of it. We want you to love everything you purchase from us, and we will work with you to make it right!

Email us at [email protected] for any questions or concerns about your purchase!

Return Address:
Tootsies Children’s Shoe
1803 Suite D Augusta st.
Greenville, S.C. 29605

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